Dear customers,
Like you, we are closely monitoring the developing effects of the Coronavirus (COVID-19) pandemic. We will continue to monitor the situation and follow guidance from public health officials and government agencies.
While we are currently prioritizing our healthcare customers, Diamond Water Systems Inc. plans to continue to service our clients uninterrupted as we have over the past 30 years. We can be reached by phone and email for any technical support, quotes, or parts orders. We are still offering field support with the exception of current “hot area” states.
Regarding our filtration equipment:
– We urge our clients to be aware that the heavy cooling season approaches. It is important to have the chemical and mechanical equipment ready to go. Make sure you have adequate chemical inventory from your vendors. It is important to be ready to protect against corrosion, biological fouling, and Legionella growth.
– We recommend the filter media is checked prior to the cooling season startup. Make sure you have top media available.
– As you start up the filter for the season make sure the filter is operating correctly through backwash cycle
– Should you need any technician support or parts feel free to contact us. We are happy to offer any support.
– If you run into problems that cannot be addressed in a matter of two weeks, make sure to backwash the filter if possible, then drain it to prevent stagnant water and bacteria growth
– Media can be sanitized before the filter is brought back online
We appreciate all your support as we navigate these new health and safety obstacles. As a small business, our company thrives on our client and industry relationships, along with great employees. We are all in this together. We will continue to monitor the COVID-19 situation so we can support our customers as needed.
